Impact of E-Government Adoption on Citizen Engagement in Israel
DOI:
https://doi.org/10.47672/ajppa.2191Abstract
Purpose: The aim of the study was to assess the impact of e-government adoption on citizen engagement in Israel.
Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.
Findings: The study found that the adoption of e-government services has significantly increased citizens' access to government information and services, leading to greater transparency and accountability. This accessibility has also facilitated citizen participation in government decision-making processes through online platforms such as forums, surveys, and interactive websites. Secondly, e-government adoption has streamlined administrative processes, reducing bureaucratic barriers and improving the efficiency of service delivery. This has enhanced citizens' trust in government institutions and their overall satisfaction with public services. Additionally, e-government initiatives have enabled governments to collect and analyze data more effectively, leading to better-informed policymaking and targeted service delivery based on citizens' needs and preferences. However, challenges such as the digital divide, privacy concerns, and cybersecurity threats remain significant barriers to full citizen engagement through e-government channels. Addressing these challenges is crucial to ensuring that e-government adoption continues to positively impact citizen engagement and overall governance effectiveness.
Implications to Theory, Practice and Policy: Social exchange theory, technology acceptance model and digital divide theory may be used to anchor future studies on assessing the impact of e-government adoption on citizen engagement in Israel. Practitioners in digital governance should prioritize user experience design by creating intuitive, accessible, and personalized digital services. Policymakers should develop inclusive policies that address digital divide challenges and ensure equitable access to digital services.
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