Impact of Nurse-Managed Health Clinics on Patient Satisfaction in Sudan

Abstract

Purpose: The aim of the study was to assess the impact of nurse-managed health clinics on patient satisfaction in Sudan.

Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.

Findings: The study indicated that patients attending NMHCs report higher levels of satisfaction compared to traditional physician-led clinics. This satisfaction is primarily attributed to the holistic and patient-centered approach inherent in the NMHC model. Nurses in these settings tend to spend more time with patients, offer more personalized care, and focus extensively on health education and preventive care. Additionally, the accessibility and convenience of NMHCs, including extended hours and walk-in availability, contribute to increased patient contentment. Patients often appreciate the continuity of care and the strong relationships they build with their nurse practitioners, which fosters a sense of trust and well-being. Overall, the integrative and responsive nature of nurse-managed clinics significantly enhances patient satisfaction, emphasizing the valuable role nurses play in primary healthcare delivery.

Implications to Theory, Practice and Policy: Patient-centered care theory, quality improvement theory and health behavior theory may be used to anchor future studies on assessing the impact of nurse-managed health clinics on patient satisfaction in Sudan. In terms of practice, it is crucial to implement specialized training programs for nursing staff within nurse-managed clinics. These programs should emphasize patient-centered care approaches, effective communication strategies, cultural competency, and interdisciplinary collaboration. At the policy level, it is essential to advocate for initiatives that support the expansion and sustainability of nurse-managed clinics, especially in underserved or marginalized communities.