Business-Information Technology Alignment and Sustainability of State-Owned Tertiary Institutions in Rivers State, Nigeria
DOI:
https://doi.org/10.47672/jsm.889Keywords:
Business-information technology, alignment, sustainability, tertiary institutions, quality, service, deliveryAbstract
Purpose: This work examined Business-Information Technology Alignment and Sustainability of State-Owned Tertiary Institutions in Rivers State, Nigeria. The objective was to investigate the relationship between strategy-driven alignment and sustainability of state-owned tertiary institutions in Rivers State, Nigeria.
Methodology: To achieve this, two research questions and hypotheses were designed to guide the study. The population for this work comprised 1,224 staff between grade level 11 and above in the five state-owned tertiary institutions in Rivers State. The sample size of this study consisted of 302 selected using the Taro-Yamane sampling technique. The instrument for data collection was the questionnaire. The test for the internal regularity of the instrument was conducted using Spearman Rank Order correlation. Mean and standard deviation were used to answer the research questions; Statistical Package for Social Science out version 23.0 was used to test the null hypotheses.
Findings: It was found that strategy-driven alignment significantly influenced the sustainability of quality service delivery of the state-owned tertiary institutions in Rivers State, Nigeria; the study therefore concluded that adopting the concept of business-information technology alignment will invariably result to sustainability in tertiary institutions.
Recommendation: The study recommended among other things that: Federal and state governments as well as tertiary institution's management should, as a matter of urgency, develop credible strategy-driven alignment approach that will ensure that the unique objectives of the tertiary institutions are derived seamlessly while using IT, that tertiary institution management should fore-handily train all IT staff on the objectives of the institution so that everyone in IT has a visceral understanding of the institutions intention with regards to quality service delivery.
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