PROCEDURAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR OF DEPOSIT MONEY BANKS IN RIVERS STATE, NIGERIA
DOI:
https://doi.org/10.47672/jsm.434Keywords:
Procedural Justice, Organizational citizenship behavior, altruism, sportsmanshipAbstract
Purpose: This study investigated the relationship between procedural justice and organizational citizenship behaviour in Deposit Money Banks in Rivers State. The effects of procedural justice was tested on organizational citizenship behaviour measures such as altruism and sportsmanship.
Methodology: The study adopted a cross sectional survey design and data was generated from 193 respondents from the target Deposit Money Banks in Rivers State. As a quantitative study, the primary data collection instrument for the study was the structured questionnaire. The test for the reliability for the instrument was carried out using the Cronbach alpha reliability instrument with a reliability threshold of 0.70. The Analysis comprised of the univariate (single variable assessments) bivariate (test for hypothetical relationships) while the bivariate analysis was carried out using the Spearman's rank order correlation coefficient at a 0.05 level of significance.
Findings: Findings from the study revealed that workplace justice significantly impacts on the measures of OCB (altruism and sportsmanship) and also organizational culture was revealed to also significantly moderate the relationship between workplace justice and organizational citizenship behaviour in Deposit Money Banks in Rivers State. Based on the findings, it was concluded that there is significant relationship between the predictor and the measures of the criterion variables.
Contribution to practice and Policy: The study recommended that OCB within an organization could be significantly increased by enhancing organizational fairness, particularly procedural justice. Bank managers should first improve the procedural justice and hence increase overall levels of perceived justice by involving employees in the procedures used in making decisions and allocating rewardsDownloads
References
Aslam R. & Sadaqat S (2011). Investigating the relationship of organizational justice on organizational citizenship behavior among teaching staff of university of the Punjab. European Journal of Scientific Research, 57(1), 53-67.
Aykut, S. (2007). Örgütsel Adalet, Birey-Örgüt Uyumu ile Çalışanların İşle İlgili Tutumları: Pendik İlçesi Örneği. (Yayınlanmamış Yüksek Lisans Tezi), Yeditepe Üniversitesi Sosyal Bilimler Enstitüsü.
Aryee, S., Budhwar, S. P. & Chen, X. Z. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model. Journal of Organizational Behavior. 23, 267-285. Wiley Interscience. Retrieved on June 26, 2012 from http://www.jstor.org/stable/4093804
Azmi, F. T., Desai, K., & Jayakrishnan, K. (2016). Organization citizenship behaviour (OCB): A comprehensive literature review. Sumedha Journal of Management, 5(1), 102.
Bateman, T.S. & Organ, D. W. (1983). Job satisfaction and the good soldier: The Relationship Between Affect And Employee Citizenship. Academy of Management Journal, 26, 587-595
Borman, W. C., & Motowidlo, S. J. (2014). Organizational citizenship behaviour and contextual performance: A special issue of human performance. United States of America: Taylor & Francis.
Blau, P.M. (1986). Exchange and power in social life. New Brunswick, New Jessy: Wiley & Sons, Inc.
Cho, S., & Johanson, M. (2008). Organizational citizenship behavior and employee performance: moderating effect of work status in restaurant employees. Journal of Hospitality and Tourism Research, 32, 307.
Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36, 1443-1458.
Danaeefard H., Balutbazeh A.E. & Kashi K.H.A (2010). Good soldiers' perceptions of organizational politics understanding the relation between organizational citizenship behaviors and perceptions of organizational politics: Evidence from Iran, European Journal of Economics, Finance and Administrative Sciences, 18, 146-162
Deutsch, M. (1975). Equity, equality, and need: What determines which value will be used as the basis of distributive justice? Journal of Social Issues, 31, 137-150.
Erdogan, B. (2002). Antecedents and consequences of justice perceptions in performance appraisals. Human Resource Management Review, 12, 555-578.
Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15, 241-253.
Farh, J. L., Podsakoff, P. M., & Organ, D. W. 1990. Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction. Journal of Management, 16: 705-721
Folger, R., & Konovsky, M. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32: 115-130.
George J.M. & Jones, G.R. (1997). Organizational spontaneity in context, Human Performance, 10(2), 153-170.
George, J.M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work ", Journal of Applied Psychology, 76(2), 299-307.
Greenberg, J. & Baron, R. (2008).Behaviors in organization, Dorling Kindersley ( India) Pvt. Ltd.
Greenberg, J., &Colquitt, J. A. (Eds.). (2005). Handbook of organizational justice. Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers.
Greenberg, J., & Cropanzano, R. (2001). Advances in organizational justice. Stanford, CA: Stanford University Press.Ng, S. M., Ke, G. N., & Raymond, W. (2014). The mediating role of work locus of control on the relationship among emotional intelligence, organisational citizenship behaviours, and mental health among nurses. Australian Journal of Psychology, 66(4), 207-215.
Guo, C. (2009). The meaning and effects of organizational justice in a layoff situation: An indigenous chinese investigation. (Order No. 3379961, University of Massachusetts Amherst). ProQuest Dissertations and Theses, 196. Retrieved from http://search.proquest.com/docview/304924039?accountid=50207. (304924039).
Holmes, J. G. (1981). The exchange process in close relationships: micro-behaviour and macro-motives, in Lerner, J.M., Lerner, C.S. (Eds). The justice motive in social behaviour, New York, NY: Plenum.
Ilies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader-member exchange and citizenship behaviours: A meta-analysis. Journal of Applied Psychology, 92, 269-277.
Katz, D. (1964). The motivational basis of organisational behaviour. Behavioural Science 9: 131-46.
Korgaard M., & Sapienza, H. (2002). Toward an integration of agency and procedural justice theories. In S. Gilliland, D. Steiner D. Skarlicki (Eds.), emerging perspectives on managing organizational (3-34). Charlotte, NC: Information Age Publishing.
Lee, H. (2000). An empirical study of organizational justice as a mediator of the relationships among leader-member exchange and job satisfaction, organizational commitment and turnover intentions in the lodging industry. An unpublished doctoral dissertation. Virginia Polytechnic Institute and State University.
McNabb, N. S. (2009). The daily floggings will continue until morale improves: An examination of the relationships among organizational justice, job satisfaction, organizational commitment and intention to turnover (Order No. 3352987). Available from ProQuest Dissertations & Theses Global. (304972141). Retrieved from http://search.proquest.com/docview/304972141?accountid=50207
Masterson, S.S. Lewis, K., Goldman, B.M., & Taylor M.S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal. 43, 738-748.
Malatesta, R. M., & Byrne, Z. S. (1997). The impact of formal and interactional procedures on organizational outcomes. Paper presented at the 12th annual conference of the Society for Industrial and Organizational Psychology, St. Louis, MO.
Organ, D.W. & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behaviour, Personal Psychology, 48(4), 775-802.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In Staw, B. W. Staw& L. L. Cummings (Eds.), Research in Organizational Behavior, 12 (pp. 43-72), JAI Press, Greenwich, CT.
Organ, D. W. (1988). Organizational citizenship behavior: The good solider syndrome. Lexington, MA: Lexington Books
Özdevecioğlu, M. (2003). Algılanan Örgütsel Adaletin Bireylerarası Saldırgan Davranışlar Üzerindeki Etkilerinin Belirlenmesine Yönelik Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Sayı 21: 77-96.
Podsakoff, N. P., Podsakoff, P. M., Mackenzie, S. B., Maynes, T., & Spoelma, T. (2014). Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(51), S87-S119
Podsakoff, N. P., Whitting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual and organizational level consequences of organizational citizenship behaviour: A meta-analysis, Journal of Applied Psychology, 94(1), 122-141.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviours: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
Podsakoff, P. & MacKenzie, S.B. (1994). Organizational citizenship behavior and sales unit effectiveness. Journal of Marketing Research, 31, 351-363.
Rhodes, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
Rupp, D.E., & Cropanzano, R. (2002). The mediating effects of social exchange relationships in predicting work place outcomes from multifoci organizational justice. Organizational behavior and human decision process. 89, 925-946.
Smith, C. A., Organ, D. W. & Near, J. P. (1983). Organisational citizenship behaviour: Its nature and antecedents. Journal Applied Psychology, 68, 653-63
Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis. Hillsdale, NJ: Erlbaum
Tsui, A. S., & Wu, J. B. (2005). The employment relationship versus the mutual investment approach: Implications for human resource management. Human Resource Management, 44(2), 115-121.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40(5), 1089-1121.
Wan, H., Sulaiman, M., & Omar, A. (2012). Procedural Justice in Promotion Decisions of Managerial Staff in Malaysia. Asia Pacific Business Review, 18(1), 99-121. doi:10.1080/13602380903424167
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
