EFFECT OF STAFF TRAINING ON THE OPERATIONAL PERFORMANCE OF KENYA REVENUE AUTHORITY
DOI:
https://doi.org/10.47672/jsm.201Keywords:
staff training, operational performance, Kenya Revenue AuthorityAbstract
Purpose: The purpose of the study was to establish the effect of staff training on the operational performance of Kenya Revenue Authority
Methodology: The research design used for this study was descriptive survey design. The population of this study was top management, middle management and supervisory employees of Kenya Revenue Authority and who have been with the institution for a minimum period of one year. Data was collected by use questionnaires. The questionnaire consisted of structured closed ended statements. Data was analyzed mainly by use of descriptive and inferential statistics. Descriptive statistics included mode, mean, median, standard deviation. Inferential statistical techniques like correlation coefficients were used to draw a causal relationship between the strategic response and performance. Data was presented by use of graphs, pie charts and tables.
Results: High performing firms tend to commit resources to strategic alliances, promoting staff training, engaging technology in their operations and customer relationship management. From the study findings, conclusions made were that staff training is effective in determining performance and proper execution of the same leads to improved productivity and increases employee knowledge as well as their morale to work.
Unique contribution to theory, practice and policy: For KRA’s performance to be more successful, it has to emphasize more on staff training and continuously carry out training to employers through seminars or other professional interaction programs to facilitate employees to maintain high competency in their field of specialization.Downloads
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