Vol. 2 No. 1 (2017)

Articles

• INFLUENCE OF COST OF CREDIT ON CONSUMER SATISFACTION: A CASE OF THE NIC BANK LIMITED

  Christopher Mwangi, Dr. Paul Katuse

  1 - 19

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• EFFECT OF CUSTOMER INFORMATION ON CONSUMER SATISFACTION: A CASE OF THE NIC BANK LIMITED

  Christopher Mwangi, Dr. Paul Katuse

  20 - 38

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• EFFECT OF CUSTOMER SERVICE QUALITY ON CONSUMER SATISFACTION: A CASE OF THE NIC BANK LIMITED

  Christopher Mwangi, Dr. Paul Katuse

  39 - 55

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• ORGANIZATIONAL POLICY FRAMEWORK AND STRATEGY IMPLEMENTATION GAPS

  Parmain ole Narikae, Dr. Juliana M. Namada, Prof. Paul Katuse

  56 - 74

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• EFFECT OF RISK IDENTIFICATION ON PERFORMANCE OF FINANCIAL INSTITUTIONS

  Fredrick Kiprop Lagat, Dr. Joel Tenai

  75 - 87

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