ROLE OF ORDER FULFILLMENT ON THE PERFORMANCE OF MANUFACTURING FIRMS IN KENYA
DOI:
https://doi.org/10.47672/ajscm.319Keywords:
Order Fulfillment, Performance, Manufacturing, Firms, Supply Chain ManagementAbstract
Purpose: The main purpose of the study was determine role order fulfillment on performance of manufacturing firms in Kenya.
Methodology: A descriptive research design was used. The target population of the study were managers or equivalent from Six (6) departments that is Procurement, finance, legal, stores, human resource and quality control because they are directly concerned with supply chain. The study adopted the use of a questionnaire and a document analysis as the main research instrument. The study adopted both quantitative and qualitative approaches, implying that both descriptive statistics and inferential statistics were employed. Quantitative data collected from the document analysis was analyzed statistically using the Statistical Package for Social Scientist (SPSS version 22). The study tested the significance level of each independent variable against the dependent variable at 95% confidence level using ANOVA, Correlation and regression techniques.
Findings: The findings showed that order fulfillment has a positive and significant effect on firm performance, 0.723, p < 0.05.
Unique contribution to theory, practice and policy: There is need to put in place review teams that constantly review the strategies with the view to improve them for increased effectiveness. Effective cost reduction mechanisms, combined with a well-structured organizational policy on procurement and supply chain management practices will eliminate the notion of having multiple suppliers to mitigate for unsatisfactory service.
Downloads
References
Adeniji, A. A. (2011). Cost Accounting: A Managerial Approach (5st ed.). EL-TODA Ventures Ltd
Akech, J. M. M. (2015). Development partners and governance of public procurement in Kenya: enhancing democracy in the administration of aid, Vol. 20, pp. 1-63.
Barasa, P., W., Simiyu, G., W., & Iravo M., A. (2015). The impact of supply chain collaboration practice on the performance of steel manufacturing companies in Kenya, European Journal of Logistics Purchasing and Supply Chain Management, 3(2), 28-39,
Bolo, A., Z., & Wainana, G. (2011). An Empirical Investigation of Supply Chain Management Best Practices in Large Private Manufacturing Firms in Kenya. Prime Journal of Business Administration and Management, 1(2), 2-3.
Boyson, S., Corsi, T., Dresner, M., & Rabinovich, E. (1999). Managing effective 3PL relationships: what does it take? Journal of Business Logistics, 21(1), 73-100.
Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of Operations Management, 29(2011), 163–180.
Clemons, Eric K., Sashidhar P. Reddi, and Michael C. Row. 2013. The impact of information technology on the organization of economic activity: the “move to the middle” hypothesis. Journal of Management Information Systems 10 (2): 9-35
Goldratt, E. M. (1990b). The Haystack Syndrome, North River Press, Great Barrington, MA, pp. 144-55.
Goldratt, E.M. and Cox, J. (1992), The Goal: A Process of Ongoing Improvement, North River Press, Croton-on-Hudson, NY
Goldratt, E.M. (1990a), Theory of Constraints, North River Press, Croton-on-Hudson, NY.
Goldratt, E.M. (1994), It's Not Luck, North River Press, Great Barrington, MA.
Goldratt, E.M. (1997), Critical Chain, North River Press, Great Barrington, MA
Hamner, M. and Qazi, R. (2009), “Expanding the technology acceptance model to examine personal computing technology utilization in government agencies in developing countries”, Government Information Quarterly, Vol. 26, pp. 128-36
Kingoo, E., M. (2013). Supply Chain Governance and Organizational Performance among Parastatals in Kenya .Unpublished MBA project, Nairobi: University of Nairobi
Lamming, J. (2013), “Are individual differences germane to the acceptance of new information technologies?” Decision Sciences, Vol. 30 No. 2, pp. 361-91.
Mabin, V.J. and Balderstone, S.J. (1999), The World of the Theory of Constraints, Lucie Press, Boca Raton, FL.
Machikita, T. and Y. Ueki. 2011a. Innovation in linked and non-linked firms: effects of variety of linkages in East Asia. International Journal of Institutions and Economies 3(1): 77–102.
Machikita, T. and Y. Ueki. 2011b. The Impacts of face-to-face and frequent interactions on innovation: Upstream downstream relations. International Journal of Institutions and Economies 3(3): 519–548
Muffatto, M., & Payaro, A. (2004). Integration of web-based procurement and fulfillment: A comparison of case studies. International Journal of Information Management, 24, 295-311
Spekman, P (2008), “Business-to-business procurement performance: success factors and challenges to implementation”, Supply Chain Management: An International Journal, Vol. 12 No. 2, pp. 104-15.
Spekman, R.E., Kamauff, J.W. and Myhr, N. (1988), "An empirical investigation into supply chain management: a perspective on partnerships", International Journal of Physical Distribution & Logistics Management, Vol. 28 No. 8, pp. 630-50. Applying the theory of constraints to supply chain collaboration (PDF Download Available).
Umble, E.J., Haft, R.R., Umble, M.M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research 146, 241–257
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2018 Salad Kikuyu Sarite, Prof. Mike Amuhaya Iravo, Dr. Noor Ismail
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
