Navigating Role Identity Tensions: It Project Managers’ Identity Work in Agile Information Systems Development

Abstract

Purpose: This research seeks to examine identity tensions in IT project managers involved in developing Agile Information Systems Development (ISD). It looks at the transition from the hierarchical functional PM structures to the non-hierarchical decentralised decision-making forms of Agile. These tensions relate to how the organisational tensions affected the roles of project managers. The third study concerns role tensions leading to conflicts and identity work about traditional and agile paradigms.

Materials and Methods: The study employs a qualitative research technique involving semi-structured interviews among the participants, the IT project managers. It gathers data on the project managers and explores the nature of their conflicts and how managers resolve these conflicts regarding tensions concerning compliance and cooperation, role definition, and leadership adaptations in the Agile context.

Findings: The research identifies three primary areas of tension for IT project managers; Lack of coordination between attempts to enforce bureaucracy (laws and policies) and coordination (work incorporation). Ambiguity of the roles played in various organisational settings Failure of the organisational structures to provide clear roles that individuals play during their operations. Agile leadership challenges moving from decision-making authority to a more coordinated leadership position. Organisational officials and project managers use measures including endorsing peripheral positions, engaging peers and enrolling for organisational development to deal with such opposing forces. Importance is placed on the organisational climate, resources and training within the study to focus on organisation adaptability and identity work within Agile frameworks.

Implications to Theory, Practice and Policy: The study suggests practical measures for management organisations to improve individual and organisational outcomes in Agile ISD settings; Develop suitable training courses as a measure to help people adapt to the Agile type with effectiveness. Make networks and peer support systems for project managers. This increases role conflict, which should be minimised by establishing a clear structure of responsibilities and tasks within the company. The findings also advance theory by discussing how professional identity develops and the psychological and social changes that occur when transitioning to Agile culture.