CONSUMER PROTECTION MEASURES AND ROAD SAFETY IN NYERI COUNTY, KENYA
DOI:
https://doi.org/10.47672/ajppa.365Keywords:
Consumer Protection, Road Safety, public service vehiclesAbstract
The purpose of this study was to examine the effect of consumer protection measures implemented by Savings and Credit Cooperative Organizations (SACCOs) for Public Service Vehicles (PSV) on road safety in Nyeri County, Kenya. The study used descriptive case study design and employed SERVQUAL theory and Elton Mayo's HAWTHORNE effect in its theoretical framework. The target population was 11 PSV SACCOS licenced to operate in Nyeri County between 2016 and 2018. A sample size of 86 employees was drawn from the three largest SACCOs in Nyeri County. They included: 2NK SACCO, NAKONNS SACCO and NYENA SACCO. Stratified and simple random sampling techniques were used to select individuals who participated in the study. Primary data in this study was collected using self-administered structured questionnaire and interview guides. Quantitative data was analysed through descriptive and inferential statistics while thematic analysis was employed to analyse qualitative analysis. Secondary data was used to provide a background and support the findings of the current study. Data was presented using tables and figures and multiple regression analysis was used to test all the hypotheses. The findings indicated that management of PSV SACCOs with focus on wearing seatbelts, driving within the speed limit, use of speed cameras greatly contribute in reducing road crashes deaths. In addition the study found that a safe system approach combining infrastructure and speed management measures further produced substantial safety gains for road users. The results also showed a significant relationship between Consumer Protection through PSV SACCOs and road safety in Nyeri County.
Downloads
References
Al-Kodmany, K., & Ali, M. M. (2013). The future of the city: Tall buildings and urban design. WIT press.
Angira, O. C. A. (2013). Challenges and Opportunities for Sustainable Urban Mobility (Non-Motorized Transport): A Case Study of "˜Nyamakima Area', Nairobi County, Kenya (Doctoral dissertation, University of Nairobi).
Arason, N. (2014). No accident: Eliminating injury and death on Canadian Roads. Wilfrid Laurier Univ. Press.
Bayer, C. N. (2014). The effects of child labor monitoring on knowledge, attitude and practices in cocoa growing communities of Ghana (Doctoral dissertation, Tulane University, Payson Center for International Development).
Bosch, C. (2010). An evaluation of the quality of customer service delivery offered by the East London Public transport commuter rail Service provider (operated by METRORAIL) (Doctoral dissertation, Rhodes University).
Brenton, P., & Isik, G. (Eds.). (2012). De-fragmenting Africa: deepening regional trade integration in goods and services. World Bank Publications.
Brown, K. A. (2013). Services Regulation in the Caribbean: Transport Services. Inter-American Development Bank.
Chitere, P. (2014). Training, testing and licensing of drivers of public service vehicles: their implications for compliance with traffic regulations in the city of Nairobi, Kenya.
Clifton, G. T., & Mulley, C. (2016). A historical overview of enhanced bus services in Australian cities: What has been tried, what has worked? Research in Transportation Economics, 59, 11-25.
Collis, R. (2013). Death and the City: The nation's experience, told through Brighton's history. Hanover Press (imprint of Victorian Secrets Limited).
David, M. O. (2014). Challenges of Public Transport Service Provision in Rwanda (Doctoral Dissertation, Kabale University).
Gámez, L. I. R. (2012). New perspectives on the spatial analysis of urban employment distribution and commuting patterns: the cases of Hermosillo and Ciudad Obregon, Mexico. The University of Arizona.
Gehl, J. (2011). Life between buildings: using public space. Island Press.
Goddard, M. G. J., Raab, G., Ajami, R. A., & Gargeya, V. B. (2012). Customer relationship management: A global perspective. Gower Publishing, Ltd.
Haufler, V. (2013). A public role for the private sector: Industry self-regulation in a global economy. Carnegie Endowment.
Keohane, R. O., & Martin, L. L. (2014). Institutional theory as a research program. The Realism Reader, 320.
Kile, J. (2011). The highway trust fund and paying for highways. Congressional Budget Office.
Kipkosgei, E. S. (2011). An assessment of the effects of the'new'road safety regulations on passenger service vehicle operations in Nairobi, Kenya (Doctoral dissertation).
Marshall, R. E., & Farahbakhsh, K. (2013). Systems approaches to integrated solid waste management in developing countries. Waste Management, 33(4), 988-1003.
Mathooko, F. M., & Ogutu, M. (2014). Coping strategies adopted by public universities in Kenya in response to environmental changes. Journal of Management and Strategy, 5(1), 93.
Mullen, C., Tight, M., Whiteing, A., & Jopson, A. (2014). Knowing their place on the roads: What would equality mean for walking and cycling? Transportation research part A: policy and practice, 61, 238-248.
Muthuri, J. N., & Gilbert, V. (2011). An institutional analysis of corporate social responsibility in Kenya. Journal of business Ethics, 98(3), 467-483.
Nhundu, E. (2013). Challenges Facing Transport Sector in Providing Quality Service to the Society, A Case of Public Transport Sector in Dar es Salaam (Doctoral dissertation, The Open University of Tanzania).
Njoroge, R. W. (2015). Quality Management and Safety in Public Transport SACCOS in Nairobi City County (Doctoral Dissertation, School of Business, University of Nairobi).
Ogombe, J. A. (2017). Influence of Road Infrastructure Interventions on Implementation of Pedestrian Safety Rules in the City of Kisumu, Kenya (Doctoral Dissertation, University of Nairobi).
Oira, A. S. (2015). Challenges Affecting Investment in Public Transport (Matatu) Industry in Nairobi-Kenya. Strategic Journal of Business & Change Management, 2(2).
Okeyo, O. O. (2016). Effects of Integrated National Transport Policy on Transport Service Delivery in Nairobi City County, Kenya (Master's dissertation, University of Nairobi).
Omondi, O. G. (2012). Matatu Paratransit Industry in the City of Nairobi. (Doctoral dissertation, University of Nairobi).
Redman, L., Friman, M., Gärling, T., & Hartig, T. (2013). Quality attributes of public transport that attract car users: A research review. Transport Policy, 25, 119-127.
Republic of Kenya (2014). Consumer Protection Act No. 46 of 2012. The National Council for Law Reporting, Nairobi.
Rizzo, M. (2011). "˜Life is War': Informal Transport Workers and Neoliberalism in Tanzania 1998-2009. Development and Change, 42(5), 1179-1206.
Scott, W. R. (2013). Institutions and organizations: Ideas, interests, and identities. Sage Publications.
Sen, M. (2016). The problems in public bus transportation system: assessment by passengers and transport authority in Dhaka (Master's thesis, NTNU).
Stanton-Salazar, R. D. (2011). A social capital framework for the study of institutional agents and their role in the empowerment of low-status students and youth. Youth & Society, 43(3), 1066-1109.
Stern, N., & Green, F. (2015). China's" new normal": structural change, better growth, and peak emissions.
Walsh, S. B. (2014). The improbability of accountability of nongovernmental organisations to their intended beneficiaries: the case of ActionAid (Doctoral dissertation, The London School of Economics and Political Science (LSE)).
Wanjiku, M. J. (2016). School of the Built Environment (Doctoral dissertation, University of Nairobi).
Webb, V. V. N. (2010). Customer loyalty in the public transportation context (Doctoral dissertation, Massachusetts Institute of Technology).
Winston, C. (2013). On the performance of the US transportation system: Caution ahead. Journal of Economic Literature, 51(3), 773-824.
World Health Organization. (2015). Global status report on road safety 2015. World Health Organization.
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
