FACTORS INFLUENCING THE IMPLEMENTATION OF E-GOVERNMENT POLICIES IN NAKURU COUNTY, KENYA
DOI:
https://doi.org/10.47672/ajppa.197Keywords:
implementation, e-government policies, Nakuru CountyAbstract
Abstract
Purpose: The purpose of the study was to assess factors influencing the implementation of e-government policies in Nakuru County, Kenya.
Methodology: The study employed a descriptive research design in the form of survey. The study population was all government employees in four government sectors; Education sector, agricultural sector, financial sector and public administration sector. A sample of 80 public officers working in the four sectors and in Nakuru County was targeted. The instruments of data collection were questionnaires.
Results: Regression results indicate that there is a positive and significant relationship between Supporting Infrastructure (SI) and e government use. Regression results also indicate that there is a positive and significant relationship between Perceived Ease of Use (PEU) and e government use. There is a positive and significant relationship between Risk and Privacy (RP) and e government use. Regression results indicate that there is a positive and significant relationship between Perceived Usefulness (PU) and e government use.
Unique contribution to theory, practice and policy: The study recommends that the government should invest in training and awareness for e government users. This would ensure that the users find government applications easy to use. In addition, the government should invest in support infrastructure such as investing in fast internet connections. The government may also review taxes on the acquisition of personal computers. The government should also address privacy and risk concerns. For instance, the government should put in place security mechanisms such as firewalls and passwords.
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