Impact of Technology Adoption on Government Service Delivery Efficiency in Ghana
DOI:
https://doi.org/10.47672/ajppa.1850Keywords:
Kwame Nkrumah University of Science and TechnologyAbstract
Purpose: The aim of the study was to assess the impact of technology adoption on government service delivery efficiency in Ghana.
Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.
Findings: The impact of technology adoption on government service delivery efficiency is profound and multifaceted. Through the integration of digital tools and platforms, governments have streamlined processes, enhanced accessibility, and improved the overall quality of services offered to citizens. Automated systems have reduced bureaucratic hurdles, minimized paperwork, and expedited transactions, leading to faster response times and increased satisfaction among constituents. Additionally, data analytics and predictive modeling have enabled governments to make more informed decisions, allocate resources effectively, and target interventions where they are most needed. Furthermore, digital communication channels have facilitated greater transparency and engagement, empowering citizens to interact with government agencies more easily and hold them accountable. However, challenges such as ensuring equitable access to technology, safeguarding data privacy, and mitigating digital divides among populations remain pertinent concerns.
Implications to Theory, Practice and Policy: Institutional theory, diffusion of innovation theory and resource dependency theory may be use to anchor future studies on assessing the impact of technology adoption on government service delivery efficiency in Ghana. Prioritize user-centered design principles to ensure that technology solutions are tailored to the needs and preferences of government stakeholders and citizens. Advocate for the development of an enabling regulatory environment that supports innovation and experimentation in government service delivery.
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