Impact of Technology Adoption on Government Service Delivery Efficiency in Ghana
DOI:
https://doi.org/10.47672/ajppa.1850Keywords:
Kwame Nkrumah University of Science and TechnologyAbstract
Purpose: The aim of the study was to assess the impact of technology adoption on government service delivery efficiency in Ghana.
Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.
Findings: The impact of technology adoption on government service delivery efficiency is profound and multifaceted. Through the integration of digital tools and platforms, governments have streamlined processes, enhanced accessibility, and improved the overall quality of services offered to citizens. Automated systems have reduced bureaucratic hurdles, minimized paperwork, and expedited transactions, leading to faster response times and increased satisfaction among constituents. Additionally, data analytics and predictive modeling have enabled governments to make more informed decisions, allocate resources effectively, and target interventions where they are most needed. Furthermore, digital communication channels have facilitated greater transparency and engagement, empowering citizens to interact with government agencies more easily and hold them accountable. However, challenges such as ensuring equitable access to technology, safeguarding data privacy, and mitigating digital divides among populations remain pertinent concerns.
Implications to Theory, Practice and Policy: Institutional theory, diffusion of innovation theory and resource dependency theory may be use to anchor future studies on assessing the impact of technology adoption on government service delivery efficiency in Ghana. Prioritize user-centered design principles to ensure that technology solutions are tailored to the needs and preferences of government stakeholders and citizens. Advocate for the development of an enabling regulatory environment that supports innovation and experimentation in government service delivery.
Downloads
References
Ahmed, S., Islam, M. S., & Khan, M. M. (2018). Improving Government Service Delivery in Bangladesh: Challenges and Opportunities. Public Administration and Development, 38(4), 267-280. https://doi.org/10.1002/pad.1814
Bartolacci, M. R., Hacker, M. E., & Wimmer, M. A. (2015). Robotic process automation (RPA) in the public sector: Findings from a Delphi study in Switzerland. In Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance (pp. 180-189).
Brynjolfsson, E., & McAfee, A. (2017). The business of artificial intelligence: What it can and cannot do for your organization. Harvard Business Review, 95(1), 94-102.
Chepkemoi, J., Nyaribo, K. K., & Kiguru, R. (2017). Improving Government Service Delivery Efficiency in Kenya: The Role of Mobile Technology. International Journal of Public Administration, 40(14), 1205-1216. https://doi.org/10.1080/01900692.2016.1143422
Garcia, D., Lee, E., & Chen, Y. (2019). Title of the Study. Journal Name, Volume(Issue), Page Range.
Hobbs, R., & Schneegans, S. (2020). Unlocking the power of collaboration in government digital transformation. Deloitte Insights.
Janssen, M., & Joha, A. (2018). Cloud computing in government: A literature review and research agenda. Government Information Quarterly, 35(2), 239-258.
Jones, B., Patel, C., & Wang, X. (2018). Title of the Study. Journal Name, Volume(Issue), Page Range.
Kamal, F., & Ahmadi, H. (2019). Factors affecting the adoption of innovation in government: A systematic literature review. Information Systems Management, 36(1), 42-58.
Linders, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446-454.
Moon, M. J. (2002). The evolution of e-government among municipalities: Rhetoric or reality?. Public Administration Review, 62(4), 424-433.
Mulatu, B., & Zewde, A. (2016). Enhancing Government Service Delivery Efficiency in Ethiopia: Challenges and Opportunities. Public Administration and Development, 36(5), 376-388. https://doi.org/10.1002/pad.1759
Munyanshongore, C., Bizimana, E., & Mbarushimana, P. (2016). Improving Government Service Delivery in Rwanda: The Role of Digitalization and Administrative Reforms. Journal of Public Administration and Policy Research, 8(9), 71-80. https://doi.org/10.5897/JPAPR2016.0317
Ndou, V. (2018). Enhancing Government Service Delivery Efficiency in South Africa: The Role of Digital Governance. Journal of Public Affairs, 18(4), e1717. https://doi.org/10.1002/pa.1717
Oyewole, O. O., & Olowu, O. A. (2019). Enhancing Government Service Delivery Efficiency in Nigeria: The Role of Administrative Reforms. International Journal of Public Administration, 42(12), 1021-1036. https://doi.org/10.1080/01900692.2018.1494071
Rahardjo, W., Wibowo, A., & Suryani, T. (2018). Improving Government Service Delivery in Indonesia: The Role of Administrative Reforms. Public Administration and Policy, 21(2), 177-191. https://doi.org/10.20884/1.jap.2018.21.2.750
Sharma, R., & Debroy, B. (2017). Enhancing Government Service Delivery Efficiency in India: The Role of Digital Initiatives. Public Administration and Development, 37(4), 274-287. https://doi.org/10.1002/pad.1797
Smith, A., Johnson, B., & Garcia, D. (2017). Title of the Study. Journal Name, Volume(Issue), Page Range.
Smith, J., Johnson, R., & Williams, A. (2017). Improving Government Service Delivery: A Case Study of Digital Transformation in the United States. Public Administration Review, 77(4), 546-560. https://doi.org/10.1111/puar.12711
Tanaka, H., & Nakamura, Y. (2018). Enhancing Government Service Delivery Efficiency in Japan: Insights from Administrative Reforms. Public Performance & Management Review, 42(4), 798-813. https://doi.org/10.1080/15309576.2018.1449718
Wang, Q., & Meister, D. B. (2018). Understanding the impacts of e-government on public service delivery: Institutional logics and institutional complexity perspectives. Government Information Quarterly, 35(3), 479-491.
World Bank. (2019). Doing Business 2019: Training for Reform. Washington, DC: World Bank Group. Retrieved from https://doi.org/10.1596/32478
Yli-Huumo, J., Ko, D., Choi, S., Park, S., & Smolander, K. (2016). Where is current research on blockchain technology?"”A systematic review. PloS One, 11(10), e0163477.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Efua Owusu
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
