Journal of Hospitality and Tourism <p>Journal of Hospitality and Tourism (ISSN 2789-7052), is an open-access journal hosted by AJPO Journals USA LLC. Publications under this journal enjoy the benefits of the Universal Copyright Convention. As bodies of knowledge, tourism studies and hospitality studies share that uneasy location between functional, vocational training for particular industries, and social science inquiry that draws on the conceptual and methodological resources of cognate disciplines (and the emerging traditions of hospitality and tourism studies themselves). Thus, the journal is dedicated to a vast and wide range of topics ranging from tourism and travel management, leisure and recreation studies and the emerging field of event management both locally and internationally based. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research undertaken between academia and industry.</p> <p>The journal ensures that publications are done after an in-depth peer review process (usually two high profile peer reviewers) in order to ensure quality of research publication. The process through to publication, additionally, is cost-effective, fast and convenient, thus authors get to achieve the most out of their academic research articles completely peer reviewed comments as early as up to 2 weeks. The peer review process maintains a double blind peer review technique that ensures that the authors’ as well as the reviewers’ identities are secret. This leads to high impact peer review and refereed research publications. Publication is indexed in Google scholar among other journal indexes such as the SCOPUS, Science Direct, EBSCO and Sage journals among others. It also encourages the publishing of open access academic journals on a regular basis. The journal, likewise, has a variety of special issues that include any unpublished articles in a different format like original research articles, critical reviews, mini reviews, short communications, case reports related to the specific theme. These formats enable the articles be archived for future referencing given special instances that may arise in future which mean that quality is a constant developing aspect in the course of time. Its indexed in google scholar, Crossref (DOI), Ebscohost, Research Gate among others.</p> AJPO en-US Journal of Hospitality and Tourism 2789-7052 <p>Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a <a href="">Creative Commons Attribution (CC-BY) 4.0 License</a> that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.</p> The Role of Effective Leadership Strategy in Enhancing Employee Performance: Analysing the Hospitality Sector for Economic Growth in UAE <p><strong>Purpose: </strong>The purpose of this study was to understand the challenges and opportunities related to effective leadership within the UAE's hospitality sector.</p> <p><strong>Materials and Methods: </strong>The research uses qualitative methods, including interviews, to explore the relationship between leadership techniques and employee performance. A case study from the UAE hotel industry provided an engaging case study for analysing leadership tactics and their effects on staff performance.</p> <p><strong>Findings: </strong>Transformational leadership styles, fostering a shared vision, are effective in boosting employee motivation, job satisfaction, and performance, while autocratic leadership can lead to decreased satisfaction. Cultural diversity challenges highlight the need for cultural sensitivity, cross-cultural training, and inclusive work environments. Hospitality leaders in the UAE should cater to diverse backgrounds for exceptional guest experiences.</p> <p><strong>Implications to Theory, Practice and Policy: </strong>This study is significant as it fills a gap in scholarly literature by analysing the relationship between leadership strategies and worker performance in the UAE hotel industry, thereby significantly impacting both academic and practical aspects of the industry.</p> Dhaher Ahmed Al Dhaheri Copyright (c) 2024 Dhaher Ahmed Al Dhaheri 2024-03-19 2024-03-19 4 1 19 34 10.47672/jht.1883 Care Strategies of Linen and Guest Satisfaction among Hotels in Upper East Region of Ghana <p><strong>Purpose:</strong> The care of linen is paramount in hotel operations for its sustainability. The study sought to investigate linen care strategies in some selected star-category hotels in the Upper East Region of Ghana. The objectives of the study were to examine the strategies used in the care of linen and their effect on guest satisfaction and to test if a relationship exists between them.</p> <p><strong>Materials and Methods:</strong> The study employed descriptive survey design by the use of quantitative and qualitative approaches. Through purposive sampling, a sample size of 52 hotel employees was selected from 24 star-rated hotels. Structured questionnaire and observations were used to collect data.&nbsp;Statistical Package for Social Sciences (SPSS) version 26 was used for the data analysis. Means and standard deviations were used for the descriptive statistics. Multiple linear regression was employed for the inferential statistics. The hypothesis was tested at a 5% significance level. Thus, data were presented in tables and text for both descriptive and inferential statistics.</p> <p><strong>Findings:</strong> The study findings were that hotels operated On-premise laundry systems. Outsourcing of linen from commercial service providers was absent. Linen inventory control was done through stock-taking and record-keeping. Hotels followed the laundry processes (sorting dirty clothes, putting dirty apparel in a machine or hand wash, applying detergent, drying the washed articles on the line or in a tumble dryer, ironing, folding and storage of laundered articles) but were not diligent with the manufacturer’s instructions. The linen reuse programme was mostly not through designed cards. Available laundry tools/equipment were laundry bins, washing machines/extractors, washing basins, drying lines, ironing boards and irons. Tools/equipment not available were tables/shelves for sorting linen, tumbler dryers, calendaring machines, industrial steam irons and a laundry folder. Linen care strategies had a significant effect on guest satisfaction (<em>R </em>= 0.671, <em>R</em><sup>2</sup> = 0.451, F = 3.828,&nbsp; <em>p </em>= 0.001). The hypothesis that linen care strategies do not have any significant effect on guest satisfaction among hotels in the Upper East Region of Ghana was rejected (P = 0.0001&lt; 0.05).</p> <p><strong>Implications to Theory, Practice and Policy:</strong> The study employed Management Administrative Theory and Practice Theory. Through the application of management functions, thus, forecasting and planning, organising, commanding, coordinating and controlling; hotel leaderships are in a better position to increase efficiency through the creation of organisational structures. Through the administrative structures, housekeeping supervisors can suggest and monitor the care and maintenance of linen. About the Practice theory, if hotels identify linen care strategies that make sense to their operations and do so religiously through principles and procedures; higher standards of various care strategies could be attained to promote the hotel business.</p> Esther Laurinda Akomaning Prof. Alice Ondigi Dr. Rahab Mugambi Copyright (c) 2024 Esther Laurinda Akomaning, Prof. Alice Ondigi, Dr. Rahab Mugambi 2024-02-02 2024-02-02 4 1 1 18 10.47672/jht.1754